Customers with more than one Dejavoo EMV reader can refund transactions from the POS device connected to the EMV terminal that was used to process the transaction initially.

    If you are trying to refund a transaction but do not see it on your POS, or you cannot complete the refund action on your POS, this means that the transaction was not processed initially on that POS's EMV terminal. 

    Check a POS device connected to another terminal at your location and complete the refund from there.

    If Workwell isn't able to reproduce a problem that you encounter, you may be asked to send your database to our server.

    Follow these steps:

    1. Press the Settings menu in the lower-right corner of the screen and press Device Settings.


    2. Press General.


    3. Press the Send Database button.


    4. Press Close


    To ensure that your company is paid for the credit card transactions that you process, make sure that you do the following.

    • You should have already created a merchant account and uploaded a voided check.
    • If you have the tips feature enabled, you must run a batch process to capture all of your credit card transactions and send them to your credit card processor at the end of the business day. See the steps in Batch Process.

    It typically takes 24–48 hours for credit card transactions to process. Also be aware that some banks may take longer to complete the process.

    If your products or updates are not appearing on the device, it could mean that you powered up your device before properly connecting your Ethernet cable.

    To update your device, press the power button on the right side of the device to completely shut it off, then press the power button again to turn it back on.

    Your products should now appear on the device.